Rumen Dimitrov

Baymard institute advises you to “Avoid ‘Quick View’ Overlays”

2 min read

While researching the impact of ‘Quick Shop’ on your store, I stumbled upon an article from Baymard Institute explaining the usability problems with that design pattern and what could be done about it.

About Baymard Institute: they conduct a lot of large-scale usability research and testing on e-commerce sites. Some of their findings are published for free and some of them are behind a paywall. Because of the scale of testing their articles are full of gold nuggets for your Shopify store.

Since I’ve already covered the speed and behavior data issues with ‘Quick Shop’, it makes sense to look at the issue from the visitors’ side.

What do your visitors think about the ‘Quick Shop’ feature? How do they use it?

The article uses the name ‘Quick View’ for this feature, also known as ‘Quick Shop’ in most Shopify themes. I adhere to that naming for consistency with the article.

My summary

The article opens with the popularity of the ‘Quick View’ overlay—at the time of writing (Sep 1 2015) 48% of US e-commerce websites had that feature. I wondered was this popularity because of blindly copying what others are doing? I’ve seen this in many of my clients “Our competitors are doing it, so we should do it too!”. Blindly copying, without testing is bad for your store.

As the article later suggest, implementing ‘Quick View’ improved conversion rates only if the collection pages weren’t designed to the actual needs of your visitors. And still, they remind us time after time, that this is a symptom fix, not treatment of the core problem.

The 3 major takeaways:

Read the full article here “Product List Usability: Avoid ‘Quick View’ Overlays”

Post by: Rumen Dimitrov

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